Employment Opportunities
Clinical Applications Support Technician
This position is currently open.
Public?:
Public
Division:
Health
Reports To:
Director, Clinical Applications
Type of Position:
Regular Full Time
Location:
Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
General Description
The Clinical Applications Support Tech’s primary role is to support and maintain the Absentee Shawnee Tribal Health Program’s internal users and clinical applications infrastructure. The Clinical Application Support Technician will serve as a point of contact for company’s internal user population, supporting the staff on a variety of clinical applications support initiatives. This position must have strong technical and analytical skills, demonstrated knowledge of the use of technology, as well as strong communication and interpersonal skills in dealing with a wide range of users with varying levels of technology familiarity.
Responsibilities & Duties
Answer, evaluate, and prioritize requests for assistance from users experiencing problems with clinical applications and other HER-related applications and technology.
Manage internal HER desk support ticket system (Spiceworks), troubleshooting with end user to resolve tickets, as applicable. Accurately elevate and assign support tickets to appropriate Clinical Applications Specialist(s)/Coordinator for resolution.
Manage external vendor support ticket system (e.g., my.eClinicalWorks.com), opening, coordinating, and closing support cases, as applicable.
Support, troubleshoot and assist in the software maintenance and support of HER, PACS/RIS, LIS, and legacy clinical application software.
Assist with creation and maintenance of clinical applications user accounts.
Assist with maintaining asset inventory tracking and licensing information.
Assist IT Department with performing hardware and software installation and updates, and performing post-installation/update testing.
Perform software surveillance in accordance with HIPAA federal requirements for HER infrastructure.
Run reports as requested from HER software.
Assist with training end users on application tasks and workflows.
Performs other related duties as assigned.
Education Requirements and Qualifications
Prior formal education in computer-related field recommended; demonstration of applicable job experience with satisfactory performance for at least 1 year in a similar position will be considered as a substitute.
Ability to work under pressure and deadlines.
Ability to manage multiple tasks concurrently.
Strong problem solving and analytical skills.
Strong communication skills, desire, and ability to effectively assist non-technical users.
Familiarity of troubleshooting clinical applications and applicable peripherals.
Strong knowledge and understanding of Windows operating systems including Windows 7/10.
Familiarity with web browser functionality; Google Chrome and Internet Explorer.
Prior working knowledge of Microsoft applications, including Office Suite.
Knowledge of Medical Terminology and clinical workflows a plus.
Must have a valid Oklahoma Driver’s License.
Must be able to pass a background check.
Must be able to pass a drug test.
Physical Requirements and Working Conditions
Must be able to sit, stand, stoop, bend or kneel for long periods of time.
Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity
Frequent lifting (up to 15 lbs)
Occasional lifting (up to 30 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.
Native American Preference/EEO/Drug Free/Smoke Free Workplace
Posted Date:
1 month 3 weeks ago