Employment Opportunities
Clinical Applications Specialist
This position has been filled.
Public?:
Public
Division:
Health
Reports To:
Clinical Applications Coordinator/Director
Type of Position:
Regular Full Time
Location:
Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
General Description
Under the direction of the Clinical Applications Coordinator and/or Lead Clinical Applications Specialist, as delegated, the Clinical Applications Specialist will assist with the integration, enhancements, and support of all system-wide Clinical Applications. The Clinical Applications Specialist is responsible for providing ongoing clinical application support for physician and staff, including troubleshooting, problem resolution, and end-user training.
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides help desk support, answers “how-to” questions, identifies and resolves issues, facilitates appropriate escalation, and follows-up for timely resolution.
Analyzes, configures, and tests the EHR application according to the defined specifications of the internal customer.
Assists in identifying and recommending best practices for clinical analysis, training, and end user support functions.
Facilitates education and training to physicians and other healthcare end users on clinical, peripheral, and complementary, third-party, and/or cloud applications.
Responsible for creating documentation in areas where customization has been applied.
Assists in EHR guidelines by writing and updating policies and procedures.
Designs templates, builds protocols, and tests functionality prior to deployment.
Tests integration and implementation of clinical applications (EMR, HIE connectivity, interfaces, patient portal).)
Researches functionality for new enhancements.
Supports the Clinical Applications Coordinator in development of project plans, milestone management, and critical issue management.
Assists in planning and coordinating Meaningful Use initiatives.
Coordinates work effort with other teams as needed.
Outstanding listening and interpersonal skills, with the ability to effectively work and communicate with physicians, clinicians, and practice staff.
Strong analytical and problem solving skills; strong attention to detail.
Demonstrates excellent written and verbal communication skills.
Ability to analyze, collaborate, and provide customer service and problem resolution.
Ability to work under pressure and prioritize work appropriately with minimal supervision.
Support special initiatives as identified.
Other duties as assigned.
Education Requirements and Qualifications
QUALIFICATIONS:
Associate Degree and/or two years working with ambulatory EHR and/or similar clinical applications; bachelor’s degree preferred. An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.
Must have a valid driver’s license.
Must be able to pass a background check.
SKILLS AND ABILITIES:
Previous experience supporting eClinical Works, Dentrix, PrognoCIS EMRs and/or other clinical applications is preferred.Excellent analytical abilities and strong problem solving skills. Strong verbal and written communication skills. Ability to troubleshoot and resolve applications issues as required.Ability to recognize and apply CMS and ONC guidelines regarding the Hi-Tech Act. Strong organizational skills. Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
Physical Requirements and Working Conditions
Must be able to sit, stand, stoop, bend or kneel for long periods of time.
Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity.
Frequent lifting (up to 15 lbs)
Occasional lifting (up to 30 lbs)
Native American Preference/EEO/Drug Free Workplace
Posted Date:
5 months 4 weeks ago